Queries

How can I change/update my payment method?

If you make payments by Standing Order or Bank Transfer, DFH has no control over this, meaning any adjustments to your payment would need to be made by you directly with your bank. This can usually be done online or through telephone banking if you are unable to visit your local branch.

If you would like us to take payment via your debit card each month, we need the usual details to do so. For security purposes, we would never recommend sending this kind of information in a written format. Please call us on 0161 228 6194 to either set up a continuous payment authority or update the debit card details we hold. Please note, we cannot take payment by credit card.

What to do if I can’t make a payment?

If you are struggling to make your scheduled payment, the best thing to do is to con-tact us. The quickest and easiest way to do this is to call us on 0161 228 6194, email us at customerservices@dfh.co.uk, or by using our LiveChat facility.

To ensure your plan runs as smoothly as possible, it is important to keep up with your payments as creditors can add interest or charges, and possibly contact you directly should your offer of payment be late or missed.

We understand that "life" happens, so whatever your circumstances, please remember that we are here to help you. We can set up a number of arrangements that ensure you do not fall behind, whilst keeping your creditors updated.